The record that closed the loan becomes the record that operates it.
Balances, rates, draws, extensions, monitoring, communications, and payoff — in one place, on the same loan record Origination & Credit closed. No export to a separate servicing system, no re-entry.
Read before you evaluate this against a legacy servicing platform: Bridgewerks currently ships a credible servicing foundation, not a feature-for-feature replacement for every legacy servicing system. The gap list below is explicit, not hidden.
Palmetto Industrial and Bay Forest, on Meridian Bridge Capital's book.
Monitoring evidence begins with dated servicing records.
The product ships portfolio monitoring, but this fictional seed does not include a saved monitoring-alert record. A real alert appears here only after loan dates and reporting updates produce one.
Draw evidence begins with a saved request.
The construction-draw workflow is shipped, but this fictional seed has no draw-request, inspection, or lien-waiver record. Those artifacts appear after a request and its supporting documents are added.
| Document | Status |
|---|---|
| Rent roll | On file |
| Trailing 12 financials | On file |
| Appraisal | On file |
| Phase I environmental | On file |
A closed deal boards straight into the servicing loan book with its full source and underwriting-model history attached.
Balances, payment history, extension requests, and floating-rate SOFR management for every boarded loan.
Firm-wide portfolio view with alerts surfaced ahead of maturity, rate resets, and other loan-level events.
Budget tracking, draw requests, inspection and lien-waiver capture, approval routing, and funding — Slack/Teams reply-to-approve included.
Bring an existing book in from a loan tape rather than re-keying it loan by loan.
Investor participations attach directly to the serviced loan record — see Capital & Investor Management.
Every document, task, and approval on a serviced loan carries who did what and when, with chat-platform notifications wired in.
Turning inbound servicing emails into proposed record updates — reviewed before they become authoritative — is in progress, not yet the default path.
Payment processing is not automated today; balances and payment history are recorded, not auto-reconciled against a bank feed.
These calculations are not yet built into the servicing engine.
No general-ledger or accounting-system integration exists today.
No borrower-facing self-service portal for servicing exists; borrower interaction today is via the document-upload portal at intake.
A payoff record per loan with tracked target-date slippage, an approved, versioned payoff statement (per-diem interest, optional default interest, configurable fees, interest-reserve true-up, exit fee) generated as a branded document, and wire-receipt confirmation that closes the loan and reconciles the linked cash event.
No dedicated workflow exists for these paths today.
Origination & Credit owns the decision and closing record; Servicing & Asset Management owns it after boarding. Capital & Investor Management owns investor and fund accounting; servicing supplies loan cash activity and performance to it. Insights supplies the communication ingestion, reviewed updates, provenance, alerts, and integrations that servicing runs on.
Watch a closed deal board without re-keying.
We'll show a fictional loan move from closing into the servicing record, live — then talk through the gap list against your desk.